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Statement of Purpose
Right Care is an organisation that provides a range of services to support individuals with complex care needs who prefer to live in their own homes. The primary objective of Right Care is to provide individuals with the opportunity to live in the comfort and security of their homes, while still receiving the necessary support and assistance. The agency operates under the philosophy that everyone deserves to be treated with dignity, respect and empathy, regardless of their age or level of ability.
Right Care offers a wide range of services to meet the diverse needs of its service users. These services include personal care, meal preparation, medication management, and transportation services. The agency also provides specialised care services to individuals with conditions such as dementia, Parkinson’s disease, and physical disabilities. These services are tailored to meet the individual needs of each service user and are delivered by a team of highly trained and compassionate care workers.
Right Care is committed to providing the highest quality of care to its service users. To achieve this, the agency employs a rigorous recruitment process to ensure that its care workers are knowledgeable, competent, and passionate about their work. The agency invests in the continuous professional development of its care workers to keep them abreast of the latest advances in the care sector. In addition, the agency employs robust quality control measures to ensure that its services meet the highest standards of quality and safety.
Right Care values its service users and works closely with them to ensure that their care needs are met. The agency’s care workers take the time to understand each service user’s needs, preferences and aspirations, and work collaboratively with them to develop a tailored care plan. The agency regularly reviews its care plans to ensure that they remain relevant to each service user’s changing needs.
Right Care recognises the important role that family members play in the lives of its service users. The agency works closely with families to ensure that they are involved in the care of their loved ones and are kept informed about their progress. The agency also provides support and guidance to families to help them adjust to the challenges of caring for a loved one with complex care needs.
Right Care is dedicated to making a positive difference in the lives of its service users. The agency is committed to providing high-quality care services that are accessible, affordable and meet the diverse needs of its service users. The agency believes that everyone deserves to live a life of dignity and independence, and it is this belief that drives its passion and commitment to providing the highest quality of care.
Service Users' Rights
Right Care NW Limited aims to provide support and encouragement but not to create dependency, ensuring we enable individuals to live independently with dignity in the community for as long as possible. Service Users will be given as much choice and control over their individual care package and the delivery of our service as possible.
Priority is given to open and honest dialogue between the Company and its Service Users to ensure that their needs are being effectively met and their rights are upheld at all times.
The aim of a GOOD quality Domiciliary Care Company must always be to promote a way of life for Service Users which permits them to enjoy, to the greatest possible extent, their rights and choices as individual human beings. We believe the following rights are essential in how we provide that care.
Privacy
An individual’s right to privacy involves being free from intrusion or unwelcome attention. We aim to maximise our Service Users’ privacy in the following ways.
- Staff will enter a Service User’s property and their rooms only after asking for consent.
- We aim to create a climate in the delivery of care and to foster attitudes in those around a Service User which focus on capacities rather than on disabilities.
Security
In providing services for frail people or people with disabilities, there is a difficult balance to be struck between helping them to experience as much independence as possible, and making sure that they are not exposed to unnecessary hazards. Taking care for the security of Service Users therefore means helping to provide an environment and support structure which offers sensible protection from danger and comfort and readily available assistance when required. This should not be interpreted as a demand for a totally safe or risk-free lifestyle; taking reasonable risks can be interesting, exciting and fun, as well as necessary. We respond to our Service Users’ need for security in the following ways.
- We try to make sure that help is tactfully at hand when a Service User needs or wishes to engage in any activity which places them in situations of substantial risk.
- We hope to help to create a physical environment which is free from unnecessary sources of danger to vulnerable people or their property.
- We always carry out thorough risk assessments in relation to premises, equipment and the activities of the Service User who is being helped.
- Our staff team members will advise Service Users about situations or activities in which their disability is likely to put them or their property at risk.
Our staff team members are selected, trained and briefed to provide services responsibly, professionally and with compassion and never to exploit their positions to abuse a Service User.
Civil Rights
We aim to help our Service Users to continue to enjoy their civil rights in the following ways.
- If a Service Users wishes to participate in elections, we will try to access the necessary information and either provide or obtain any assistance which they need to vote.
- We want to help our Service Users to make use of as wide a range as possible of public services such as libraries, education and transport.
- We will encourage our Service Users to make full use of health services in all ways appropriate to their medical, nursing and therapeutic needs.
- We will provide easy access for our Service Users and their friends, relatives and representatives to complain about or give feedback on our services.
- If we can, we will support our Service Users in their participating as fully and diversely as they wish in the activities of their communities. This may be through voluntary work, religious observance, involvement in associations and charitable giving.
Choice
Choice consists of the opportunity to select independently from a range of options. We will respond to our Service Users’ right to choice in the following ways.
- We avoid, within limitations, a pattern of service delivery which leads to compulsory timings for activities like getting up and going to bed.
- We will manage and schedule our services so as to respond as far as possible to Service Users’ preferences as regards the staff with whom they feel most comfortable.
The Services the Organisation Provides
We can offer a wide range of services, which we believe to be most beneficial to our Service Users. These include personal care, household tasks, preparation of meals, medication monitoring, planned outings, social activities and many more. If a Service you require is not listed, then please speak to the Manager, who will at all times, make the greatest effort to meet and fulfil your needs.
Right Care NW Limited Support Workers provide service from 7am in the morning until llpm at night. For some of our Service Users, we provide a sleep in service, which will be reliant on a risk assessment by the Manager. The office hours are 9am until 5pm.
We provide care in Bolton, Bury and Wigan, with a view of expanding in other Greater Manchester areas.
People Who We Provide Services For:
- Older people
- People with physical disabilities
- People with sensory impairment
- People with dementia
- People with mental health problems
- People with learning disabilities or autistic spectrum disorder
- Adults & Younger Adults
- Personal or family carers
Complaints
Once your complaint has been fully dealt with by us, if you are not satisfied with the outcome you can refer your complaint to the Local Government Ombudsman (LGO) and ask for it to be reviewed. The LGO provides a free, independent service.
The LGO Advice Team can be contacted for information and advice, or to register your complaint:
Tel: 0300 061 0614
You can also text ‘call back’ to 0762 480 3014. And you can contact them using a textphone via the Text Relay service (formerly Typetalk)
Email: advice@lgo.org.uk W: www.lgo.org.uk
The LGO will not usually investigate a complaint until the provider has had an opportunity to respond and resolve matters.
Our service is registered with and regulated by the Care Quality Commission (CQC). The CQC cannot get involved in individual complaints about providers, but is happy to receive information about our services at any time. You can contact the CQC at: Care Quality Commission National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne NEI 4PA
T: 03000 616161Our full Complaints & Compliments Policy is available upon request.
Revisions of this Document
Right Care NW Limited reviews all of its policy documents every 12 month period. We welcome any comments on the contents of this Statement of Purpose